POLICY NOTICE

PRIVACY NOTICE

Last Updated: 13 August 2026

1. ABOUT THIS PRIVACY NOTICE

This Privacy Notice explains how Saint Giovanni De La Mode Ltd (“Saint Giovanni”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you:

visit our website;
browse or purchase our products;
create or use a customer account;
contact us;
request a return, refund or exchange;
subscribe to marketing communications;
participate in promotions; or
otherwise interact with our website and services.

Our website is operated at saintgiovani.co.uk and our ecommerce store is powered by Shopify.

For the purposes of applicable UK data protection law, Saint Giovanni De La Mode Ltd is the data controller where we determine how and why your personal information is processed.

Nothing in this Privacy Notice affects any rights you have under applicable data protection law.

2. WHO WE ARE

Saint Giovanni De La Mode Ltd

Company Registration Number: 11383847

Registered Office Address:
LG09, The Shepherds Building
Charecroft Way
London
England
W14 0EE
United Kingdom

Website: saintgiovani.co.uk

Email: info@saintgiovannidelamode.com

Telephone: +44 7599 208076

3. WHAT PERSONAL INFORMATION WE COLLECT

Personal information means information relating to an identified or identifiable individual.

Depending on how you interact with us, we may collect the following categories of personal information.

Contact Information

This may include:

your first and last name;
email address;
telephone number;
billing address; and
shipping or delivery address.

Order and Transaction Information

This may include:

products you browse or purchase;
shopping basket information;
order numbers;
order history;
payment status;
delivery details;
returns;
refunds;
exchanges; and
cancellations.

Payment Information

Payments are processed through Shopify and/or payment providers available through our checkout.

Payment providers may collect information such as your card or payment-account details directly.

We may receive limited information regarding your transaction, including the payment method, payment status, transaction reference and payment confirmation.

Customer Account Information

Where customer accounts are available, we may collect information such as:

your login and account details;
saved addresses;
account preferences;
order history; and
account settings.

Communications

If you contact us, we may collect information contained in your communication, including:

customer-service enquiries;
return or refund requests;
complaints;
feedback; and
other correspondence.

Technical and Device Information

When you visit our website, certain information may be collected automatically, including:

IP address;
browser type and version;
device type;
operating system;
device identifiers;
network information; and
other technical information associated with your interaction with our website.

Website Usage Information

We may collect information about how you interact with our website, such as:

pages visited;
products viewed;
links selected;
basket activity;
checkout activity;
referring websites;
approximate interaction times; and
information about how you navigate our website.

4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information in the following ways.

Directly From You

You may provide information to us when you:

make a purchase;
create an account;
contact us;
request a return, refund or exchange;
subscribe to marketing communications;
enter a promotion; or
otherwise provide information through our website.

Automatically Through Our Website

Certain technical and usage information may be collected automatically through cookies and similar technologies when you visit our website.

From Shopify and Our Service Providers

We may receive personal information from Shopify and other organisations that help us operate our business, including organisations providing:

payment processing;
ecommerce technology;
website hosting;
order fulfilment;
delivery;
analytics;
fraud prevention;
security; and
customer-service services.

From Other Third Parties

Where permitted by law, we may receive information from business partners, advertising partners, social-media services or other third parties.

5. WHY WE USE YOUR PERSONAL INFORMATION

We process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, we may rely on:

performance of a contract;
compliance with a legal obligation;
our legitimate interests; or
your consent.

6. ORDERS AND CONTRACT PERFORMANCE

We use personal information where necessary to process and fulfil orders.

This may include using your information to:

process your purchase;
confirm payment;
send order confirmations;
prepare and dispatch products;
arrange delivery;
communicate about your order;
process returns or exchanges; and
provide refunds where applicable.

This processing is generally necessary for us to perform our contract with you.

7. CUSTOMER SERVICE

We may process personal information to:

respond to questions;
assist with orders;
process complaints;
investigate delivery issues;
process returns;
manage refunds and exchanges; and
otherwise provide customer support.

Depending on the circumstances, this processing may be necessary to perform our contract with you, comply with legal obligations or pursue our legitimate interests in providing effective customer service.

8. FRAUD PREVENTION AND SECURITY

We may use personal information to:

verify transactions;
detect suspicious activity;
prevent fraud;
protect our customers;
protect our website and systems;
investigate security incidents; and
protect or enforce our legal rights.

We generally rely on our legitimate interests in maintaining the security and integrity of our business and, where applicable, compliance with legal obligations.

9. LEGAL AND REGULATORY PURPOSES

We may process personal information where necessary to:

comply with legal requirements;
maintain accounting, tax and business records;
respond to lawful requests from regulators, courts or law-enforcement authorities;
establish, exercise or defend legal claims; and
enforce our terms, policies and contractual rights.

10. IMPROVING OUR WEBSITE AND SERVICES

We may analyse website usage and customer interactions to:

understand how our website is used;
improve website functionality;
improve customer experience;
identify technical problems;
understand customer preferences; and
improve our products and services.

Where applicable law requires consent for cookies or similar technologies used for these purposes, we will seek your consent.

11. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you information about:

new products;
collections;
promotions;
sales;
special offers; and
other Saint Giovanni news.

We may send electronic marketing where you have provided appropriate consent or where another legal exception allows us to do so.

Where we rely on an applicable existing-customer marketing exception, marketing will relate to our own similar products or services and you will be provided with an appropriate opportunity to opt out.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in our emails or by contacting us.

Opting out of marketing will not prevent us from sending essential non-marketing communications concerning an order, account, return, refund or other service you have requested.

12. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on or accessed through your device when you use a website.

We may use cookies for purposes including:

operating our website and checkout;
keeping products in your shopping basket;
account authentication;
fraud prevention and security;
remembering preferences;
measuring website performance;
analytics; and
advertising or marketing where applicable.

Strictly Necessary Cookies

Some cookies are necessary for our website and ecommerce functionality to work correctly.

These may include cookies required to:

operate the checkout;
remember shopping-basket contents;
maintain website security; and
provide services you have specifically requested.

Analytics, Advertising and Other Non-Essential Cookies

Where required by applicable law, non-essential cookies or similar technologies will only be used after you have provided the necessary consent.

You can manage applicable cookie preferences using the cookie-consent controls available on our website.

For further information, please refer to our Cookie Policy.

13. HOW WE SHARE PERSONAL INFORMATION

We may share personal information where reasonably necessary to provide our products and services or operate our business.

Shopify

Our online store is powered by Shopify.

Shopify processes information relating to your use of our online store in order to provide ecommerce, checkout, security, fraud-prevention and related services.

In some circumstances Shopify may process information for its own purposes in accordance with its own privacy documentation.

Payment Providers

We may share relevant information with payment processors, banks and financial-service providers in order to process payments and prevent fraudulent transactions.

Delivery and Fulfilment Providers

We may provide your:

name;
delivery address;
contact details; and
relevant order information

to delivery companies, couriers or fulfilment providers where necessary to dispatch and deliver your order.

Technology and Business Service Providers

We may share information with organisations that provide services such as:

ecommerce infrastructure;
hosting;
IT services;
cloud storage;
analytics;
security;
fraud detection;
customer support; and
business administration.

Marketing and Advertising Providers

Where permitted by law and subject to any consent or preferences required, we may use service providers or advertising partners to assist with marketing campaigns, advertising and measuring their performance.

Professional Advisers

Where reasonably necessary, personal information may be provided to professional advisers such as:

legal advisers;
accountants;
auditors;
insurers; and
consultants.

Legal and Government Authorities

We may disclose personal information where required or permitted by law, including to:

courts;
law-enforcement agencies;
government authorities; and
regulators.

Business Transactions

Personal information may be disclosed in connection with a proposed or completed:

merger;
acquisition;
restructuring;
financing;
sale of assets; or
similar business transaction.

Any such disclosure will be made subject to applicable data protection requirements.

14. SHOPIFY

Shopify provides the ecommerce platform through which our store operates.

Information submitted through our website may be transmitted to and processed by Shopify and relevant Shopify service providers.

Shopify may operate internationally, meaning information may be processed in countries outside the United Kingdom.

Certain Shopify features may also use information about customer interactions with our store and other merchants in order to provide security, fraud detection, personalised services or other enhanced functionality.

Where Shopify determines its own purposes and means of processing personal information, Shopify may act as an independent data controller and its own privacy documentation will apply.

You can review Shopify's Consumer Privacy Policy and Shopify Privacy Portal for more information about Shopify's processing activities and applicable privacy choices.

Where available, customers may also use our Data Sharing Opt-Out page to exercise applicable choices relating to certain data-sharing or personalised-advertising activities.

15. INTERNATIONAL TRANSFERS

Some of our service providers, including ecommerce, technology and payment providers, may process or store personal information outside the United Kingdom.

Where a transfer of personal information outside the UK is subject to UK international-transfer restrictions, we will take steps required by applicable law to ensure that appropriate protection is in place.

Depending on the circumstances, this may include:

transferring information to a country covered by applicable UK adequacy regulations;
using an approved International Data Transfer Agreement;
using an applicable UK Addendum to approved contractual clauses; or
relying on another transfer mechanism permitted under applicable law.

Where required, appropriate assessments and safeguards will be considered before making restricted international transfers.

16. HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period will depend on factors including:

whether you have an active customer account;
the status of an order;
whether a return, refund or dispute is ongoing;
tax and accounting requirements;
fraud-prevention requirements;
legal or regulatory requirements; and
whether information is needed to establish, exercise or defend a legal claim.

When information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate and subject to applicable legal obligations.

17. SECURITY

We take reasonable technical and organisational measures designed to protect personal information against:

loss;
unauthorised access;
misuse;
alteration; and
unauthorised disclosure.

However, no internet-based system or electronic method of storage or transmission can be guaranteed to be completely secure.

You are responsible for taking reasonable steps to protect your own account information and passwords.

Please do not send highly sensitive payment or confidential information through unsecured communication channels.

18. YOUR DATA PROTECTION RIGHTS

Depending on applicable law and your circumstances, you may have the following rights.

Right of Access

You may request information about the personal information we hold about you and obtain a copy of it.

Right to Rectification

You may ask us to correct personal information that is inaccurate or incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restriction

In certain circumstances, you may ask us to restrict how your personal information is processed.

Right to Object

You may have the right to object to certain types of processing, including processing based on legitimate interests.

You have the right to object to direct marketing.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format and to ask for that information to be transferred to another organisation.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect processing that lawfully occurred before consent was withdrawn.

Your rights may be subject to exemptions or limitations under applicable law.

19. HOW TO EXERCISE YOUR RIGHTS

To exercise any applicable data protection right, please contact:

info@saintgiovannidelamode.com

Please explain the nature of your request and provide sufficient information to allow us to identify the relevant records.

We may request reasonable information to verify your identity before processing a request.

We will respond to valid requests within the timeframe required by applicable data protection law.

20. CHILDREN'S INFORMATION

Our website and products are intended for a general consumer audience and are not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such processing would be unlawful.

If you are a parent or guardian and believe that a child has provided us with personal information inappropriately, please contact:

info@saintgiovannidelamode.com

We will investigate and take appropriate action where required.

21. THIRD-PARTY WEBSITES

Our website may contain links to websites or online services operated by third parties.

These organisations operate independently from Saint Giovanni De La Mode Ltd and may have their own privacy policies and practices.

We are not responsible for the privacy or security practices of third-party websites.

We recommend reviewing the applicable privacy notice before providing personal information to a third-party website or service.

22. COMPLAINTS

If you have concerns about the way we process your personal information, please contact us first so that we have an opportunity to investigate your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the United Kingdom's data protection supervisory authority.

If you are located outside the UK, you may also have the right to contact the relevant data protection authority in your country or region.

23. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes in:

our business;
our website;
the services we use;
our data-processing activities;
applicable laws; or
regulatory guidance.

When changes are made, the revised notice will be published on our website and the Last Updated date at the top of this page will be changed.

Where required by applicable law, we may provide additional notice of material changes.

24. CONTACT US