Shipping Policy

SHIPPING POLICY

Last Updated: 13 August 2026

This Shipping Policy explains the delivery options, estimated dispatch and delivery times, international shipping arrangements and customs information for orders placed with Saint Giovanni De La Mode Ltd.

Please review this policy before placing your order.

1. UK SHIPPING

UK Standard Shipping — £5.99

Estimated delivery: 3–4 working days after dispatch.

Orders are normally dispatched within 1–2 working days after the order has been placed.

UK working days are Monday to Friday, excluding public and bank holidays.

Orders are not normally dispatched or delivered on weekends or UK bank holidays.

Based on our usual processing and delivery estimates, customers should therefore allow approximately 4–6 working days from placing an order to delivery, although this is an estimate and not a guaranteed delivery date.

Any more specific delivery estimate shown at checkout or on a product page will apply to that order.

2. INTERNATIONAL SHIPPING

International Express Shipping — £24.99

Estimated delivery: 3–4 working days after dispatch.

Orders are normally dispatched within 1–2 UK working days after being placed.

International delivery estimates are provided as a guide and may be affected by:

  • the destination country;

  • customs processing;

  • local customs authorities;

  • local delivery networks;

  • courier delays;

  • public holidays;

  • adverse weather;

  • security checks; or

  • other circumstances outside our reasonable control.

International orders may therefore take longer than the estimated delivery period in some circumstances.

3. COUNTRIES WE SHIP TO

We offer international shipping to eligible destinations available through our website.

The countries and regions that we can currently ship to are determined by the shipping options available at checkout.

If your delivery country or region is available to select and a shipping service is displayed at checkout, we can normally accept an order for that destination.

Shipping availability may occasionally change because of courier restrictions, customs requirements, sanctions, operational restrictions or other circumstances outside our reasonable control.

If we are unable to fulfil an order to your selected destination after the order has been placed, we will contact you and provide the appropriate options, which may include cancellation and a refund.

4. ORDER PROCESSING AND DISPATCH

We normally aim to dispatch in-stock orders within 1–2 working days after your order has been placed and payment has been successfully authorised.

Our working days are:

Monday to Friday, excluding UK public and bank holidays.

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

During particularly busy periods, product launches, sales, promotional events or circumstances outside our reasonable control, dispatch may take longer.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information supplied with your order.

5. PRE-ORDER PRODUCTS

Some products may be offered on a pre-order basis.

Pre-order products do not follow our normal 1–2 working day dispatch timeframe.

The relevant product page will provide the estimated dispatch or delivery period applicable to the pre-order item.

Any pre-order dates are estimates and may change because of manufacturing, production, quality-control, transportation, customs or other circumstances.

Where there is a significant change to an estimated pre-order timeframe, we will make reasonable efforts to notify affected customers.

If an order contains both available and pre-order products, the dispatch arrangements may depend on the information stated on the relevant product pages or communicated in connection with your order.

6. FREE SHIPPING ON ORDERS OVER £300

Where our website advertises “FREE SHIPPING ON ORDERS OVER £300”, qualifying orders may be eligible for a free shipping service.

The availability of the free-shipping option for your delivery destination will be shown during checkout before you complete your purchase.

Where free shipping applies:

  • the applicable free delivery service will be shown at checkout;

  • free shipping applies to the shipping charge only unless expressly stated otherwise;

  • customs duties, import taxes, brokerage charges and other destination-country charges are not included in the free-shipping promotion unless we specifically state otherwise; and

  • any applicable destination or product restrictions will be displayed on our website or at checkout.

Free shipping does not mean that international customs duties or import taxes are paid by Saint Giovanni De La Mode Ltd.

We may amend or withdraw a promotional shipping offer from time to time, but this will not affect an order already completed under the applicable promotional conditions.

7. INTERNATIONAL CUSTOMS, DUTIES AND TAXES

Unless expressly stated otherwise at checkout, international orders are shipped with import duties and destination-country taxes unpaid.

This means your order may be subject to:

  • customs duties;

  • import VAT or sales taxes;

  • customs clearance charges;

  • brokerage or handling fees; or

  • other charges imposed by authorities or delivery providers in the destination country.

These charges are separate from the price you pay to Saint Giovanni De La Mode Ltd.

Unless checkout expressly confirms otherwise, we do not collect these destination-country import charges when you place your order.

Where applicable, the relevant customs authority, postal operator or courier may contact you directly regarding any amount that must be paid before your parcel can be released or delivered.

The customer is responsible for paying applicable customs duties, import taxes and related destination-country charges unless we expressly agree otherwise.

Customs rules and charges vary between countries. We recommend checking the applicable requirements in your destination country before placing an international order.

We cannot control charges imposed by foreign customs authorities or delivery providers.

8. CUSTOMS DELAYS

International parcels may be inspected or held by customs authorities in the destination country.

Customs clearance is outside our direct control, and customs procedures may result in delays beyond our estimated delivery timeframe.

A customs delay does not necessarily mean that your parcel has been lost.

Where tracking indicates that a parcel is awaiting customs clearance, customers should follow any instructions provided by the relevant courier or customs authority.

9. REFUSING TO PAY CUSTOMS CHARGES OR COLLECT A PARCEL

If an international customer refuses to pay applicable customs duties, import taxes or other required destination-country charges, the parcel may be held, abandoned or returned to us by the courier.

If a parcel is returned to us because:

  • customs charges were not paid;

  • delivery was refused;

  • the parcel was not collected when required; or

  • the delivery provider was unable to complete delivery for reasons attributable to the recipient,

we will review the order once the parcel has been returned to us.

Any refund will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.

Where permitted by law, any actual, reasonable and non-recoverable costs directly incurred by us as a result of a refused or uncollected international parcel may be taken into account when calculating the refund.

We do not guarantee that an international parcel returned by customs or a foreign courier will reach us within a particular timeframe. International return transit and customs processing can sometimes take several weeks.

No refund can normally be processed for a returned international parcel until we have received sufficient confirmation that the parcel has been returned, subject to any rights you have under applicable law.

10. DELIVERY ESTIMATES

All shipping and delivery periods shown on our website are estimates unless expressly stated otherwise.

Our usual estimated timeframes are:

UK Standard Shipping:
Dispatch: 1–2 working days
Delivery after dispatch: approximately 3–4 working days

International Express Shipping:
Dispatch: 1–2 UK working days
Delivery after dispatch: approximately 3–4 working days

Delivery may take longer because of circumstances outside our reasonable control.

If an agreed delivery deadline is legally significant or applicable consumer law provides you with rights because an order has not been delivered within the required period, nothing in this policy is intended to restrict those rights.

11. TRACKING

Where tracking is available for your shipping service, tracking information will normally be provided after your order has been dispatched.

Please allow time for the courier's tracking system to update after receiving your dispatch notification.

If your tracking information does not update for an extended period or you believe there is a problem with your shipment, please contact us at:

info@saintgiovannidelamode.com

Please provide your order number when contacting us.

12. INCORRECT OR INCOMPLETE DELIVERY ADDRESSES

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your:

  • full name;

  • house or building number;

  • street address;

  • city;

  • postcode or ZIP code;

  • country; and

  • contact details

before completing checkout.

If you realise that you have entered incorrect delivery information, please contact us as soon as possible at:

info@saintgiovannidelamode.com

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or courier process.

Where a parcel is returned because an incorrect or incomplete address was supplied, we will contact you regarding the available options.

Any additional charges will only be applied where appropriate, clearly communicated and permitted by applicable law.

13. LOST OR DELAYED ORDERS

If your order has not arrived within the expected timeframe, please contact us at:

info@saintgiovannidelamode.com

Please provide:

  • your full name;

  • order number;

  • shipping address; and

  • details of the products ordered.

We will review the tracking information and, where appropriate, contact the courier or initiate a delivery investigation.

Courier investigations may take several working days depending on the carrier and destination.

Any courier investigation process does not remove or restrict statutory consumer rights that may apply to your order.

14. TRACKING SHOWS DELIVERED BUT ORDER HAS NOT BEEN RECEIVED

If tracking shows your parcel as delivered but you have not received it, please contact us as soon as reasonably possible at:

info@saintgiovannidelamode.com

Before contacting us, please check:

  • the delivery location shown in the tracking information;

  • any designated safe place;

  • with members of your household;

  • with neighbours where appropriate; and

  • any photograph or delivery information provided by the courier.

If the parcel still cannot be located, please provide us with your order number and delivery details.

We may open an investigation with the courier and will work with you to establish what has happened.

Nothing in this process restricts any statutory rights that you may have.

15. DAMAGED PACKAGES OR PRODUCTS

If your order arrives damaged, please contact us as soon as reasonably possible at:

info@saintgiovannidelamode.com

Please provide:

  • your order number;

  • details of the damage; and

  • photographs of the parcel and/or product where reasonably appropriate.

We will assess the issue and provide the appropriate solution in accordance with our Returns & Refunds Policy and your applicable consumer rights.

16. SHIPPING CHARGES AND REFUNDS

Shipping charges are dealt with in accordance with our Returns & Refunds Policy and applicable consumer law.

Where a customer validly exercises an applicable statutory cancellation right, the cost of our least expensive standard outbound delivery service may be refundable where required by law.

If you selected a more expensive delivery option, such as an express or premium service, any additional amount above our standard delivery charge may not be refundable where permitted by law.

This does not affect your rights where an error or failure was caused by us.

17. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays caused by circumstances outside our reasonable control to the extent permitted by law.

These circumstances may include:

  • severe weather;

  • natural disasters;

  • strikes or industrial action;

  • courier disruption;

  • customs delays;

  • border restrictions;

  • transport disruption;

  • government action;

  • security incidents; or

  • major technical or infrastructure failures.

If such circumstances significantly affect your order, we will make reasonable efforts to keep you informed.

Nothing in this section excludes or restricts rights or liability that cannot legally be excluded.

18. CONTACT US

If you have questions about shipping, delivery, tracking or customs, please contact:

Saint Giovanni De La Mode Ltd

Company Registration Number: 11383847

Registered Office:
LG09, The Shepherds Building
Charecroft Way
London
England
W14 0EE
United Kingdom

Email: info@saintgiovannidelamode.com

Website: saintgiovani.co.uk